Sales Operations Lead

About Pioneer Circuits

Since its establishment in 1981, Pioneer Circuits has been leading the way in technology solutions for mission-critical systems. As the leading, privately held U.S. manufacturer of innovative high-performance flexible circuit boards, we are dedicated to the design, production, and assembly of advanced printed circuit board assembly (PCBAs) technology solutions.

We develop cutting-edge solutions that explore new frontiers, serve and protect our armed forces and allies, safeguard national security against evolving threats, and propel advancements in hypersonic technology.

Our customers include some of the largest aerospace and defense companies like RTX, Lockheed Martin, GE Aerospace, NASA, JPL, Northrop Grumman, and Boeing.

About the Opportunity

The Sales Operations Lead works in person at our Santa Ana, CA location and is responsible for steering the collaboration between Sales and Production departments by providing critical support and guidance to internal teams and processes. Facilitates communication, analyzes and resolves complex business problems. Maintains direct contact with customers and with operations personnel to ensure positive relationships are maintained and customer expectations are met.  

What You'll Do:

• Integrates with all levels of the business to understand current workflows and identify gaps

• Directs Order Entry team to ensure accurate processing of complex orders

• Identifies opportunities and contributes to ERP/MRP improvement efforts that support key business strategies and growth initiatives

• Utilizes knowledge of production control and processes to respond to customer inquiries

• Creates milestones with process flow and estimated completion dates

• Works with key stakeholders to analyze impact of customers’ proposed changes

• Performs detailed analysis and troubleshooting of production and purchase order issues

• Responsible for improvement of customer score cards through the design and roll out of solutions

• Trains employees in sales processes as needed

• Works on ad hoc projects and other tasks as needed

What You'll Bring:

• Knowledge of production control and processes

• Strong problem solving and critical thinking skills

• Strong attention to detail

• Ability to synergize information and produce positive results

• Excellent communication and interpersonal skills

• Proficiency with the Microsoft Office suite

• Ability to manage and foster strong business partner relationships

• Ability to work in a fast-paced environment

Education and Experience:

• Bachelor’s degree or higher or comparable manufacturing industry experience 

• 1-3 years of business operations experience in a manufacturing environment

• Working knowledge of PCB (Printed Circuit Board) industry (Preferred)

• Working Knowledge of PROCIM (Preferred)

Please note that in addition to working in a manufacturing environment, frequent standing and walking is required, as well as, lifting, pushing, pulling, and carrying up to 10 pounds and the use of computer, printer and copier.

Schedule:

• Day shift

• Monday to Friday

• Weekends as needed

Job Type

• Full-time

• In Office / In Person only 

California Pay Range

$65,000 - $75,500 USD

The actual compensation offered is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and other relevant business considerations.

Pioneer Circuits provides a comprehensive benefits package for all full-time roles, encompassing healthcare, dental, and vision insurance for employees and eligible dependents. Additionally, employees enjoy paid vacation, paid holidays, and a 401(k) plan + company match, along with various voluntary benefits options.

This is an ITAR-controlled facility. As such, all applicants must be U.S. citizens or lawful permanent residents. Employment eligibility will be verified through the E-Verify system as part of the hiring process.

Pioneer Circuits is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.