IT Systems Administrator

Scope

The IT Systems Administrator will be the initial point of contact for providing technical support to end-users who need assistance with their computer hardware or software. This may involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work satisfactorily. The IT Systems Administrator will also assist with user rights, passwords, user accounts and basic level security administration.

The IT Systems Administrator is committed to delivering excellent customer service. Their strong communication skills will help them diagnose the user’s issue and explain technical issues in a way that non-experts can understand. Most of their work will take place on site.

Essential Job Function

· General Requirements

o Identify and diagnose issues and problems

o Advise users on action to take

o Categorize and record reported issues in the company ticketing system

o Escalate unresolved problems.

· User Support

o Effectively question users to establish symptoms

o Follow guidelines and applies basic product knowledge to resolve user requests

o Escalate unresolved incidents

o Support users that have little to no computer skills

· Problem Management

o Investigate incidents to find root cause, and resolve or escalate

o Make sound decisions in emotionally charged environments on appropriate actions and business impact

o Check IT knowledge base system to find out if similar problems have occurred in the past

o Rapidly identify failing components, selecting alternatives such as repair, replace, or configure

o Update knowledge base to facilitate future resolution of common errors

· Communication and Knowledge Sharing

o Listen to others to understand their point of view

o Confidently present messages in a clear and precise manner

o Share information with team members to help them become more effective

o Structure written and oral communication to ensure clarity.

· Attention to Detail

o Accurately and carefully follow established procedures

o Check work to ensure it is complete and free from errors

o Act promptly to service requests

· Change Management

o Follow guidelines to implement requests for change, avoiding service disruptions and cohering to service levels and information security requirements

o Apply change management procedures.

· Leadership and Teamwork

o Build and sustain positive relationships with team members and users

o Respect and value others and be sensitive to difference opinions and perspectives

o Be responsive to changing team priorities.

· Cybersecurity

o Work to implement and support security tools

o Assist in CMMC L2 level compliance and certification

· ITIL Foundations a plus

· Network + desired

· Security + desired

· Experience with management tools such as Sophos and ManageEngine

· Active Directory knowledge (3 years +)

o Group Policies

o Proper domain administration

o Secure LDAP

· Microsoft tools experience desired

o InTune

o Office 365

o Data Loss Prevention

· Operating systems

o Windows server 2016 or newer

o Linux (multiple versions)

o Windows 10& 11 desktop

Essential Qualifications, Education and Experience:

· Bachelor’s degree in Computer Science or similar education preferred

· At least five years in similar role preferred

· Support at manufacturing a huge plus

· Excellent written and verbal communication skills

· Strong diagnostic and analytical skills

Physical Requirements

· Computer based role. Must be able to work in front of a computer for extended time periods.

· No or very limited physical effort required

· Work is normally performed in a typical interior/office work environment

Company DescriptionAPCT, ACI, and San Diego PCB Design have rebranded to AdvancedPCB. Though our name has changed, our commitment to our customers will not. With this latest acquisition, AdvancedPCB will evolve into the most comprehensive provider of PCBs in the country. As the result of a fusion of capabilities and opportunities, we will offer a competitive product for applications both large and small, and every interaction will be infused with our core belief that customer centricity is key.

The PCB and Chip industries are vitally important to the United States. A large percentage of semiconductor production happens offshore, which challenges our strategic capabilities as a nation. It’s imperative that the industry shift power and production back onshore, but smaller organizations have been struggling to keep up with technology – and cost – which ultimately led to the consolidation of numerous organizations.

With over 40 years of industry experience, AdvancedPCB is poised to lead the industry with a high-level focus on customer centricity and the unique ability to meet the demands of any PCB need, be it simple or highly complex. However, the need for greater domestic manufacturing and associated investment in this sector is a problem we all share and must band together to address. This rebrand will provide a window of opportunity for us to broaden the conversation and awareness of the important place we hold across industries and is a chance for us to work together to boldly redefine technology and drive our nation - and the global community - towards a brighter, more sustainable and interconnected world.

Today, more than 40 years after its founding, AdvancedPCB is the nation’s leader in printed circuit board solutions, offering full-scale design, fabrication, and assembly in-house consistently faster than the industry standard. We take pride in offering full-service solutions that meet the unique demands of any PCB customer need, while providing best-in-class customer service at every touchpoint.

Qualifications

Build and sustain positive relationships with team members and users
Cybersecurity
Experience with management tools such as Sophos and ManageEngine
Active Directory knowledge (3 years +)
Group Policies
Proper domain administration
Secure LDAP
InTune
Office 365
Data Loss Prevention
Windows server 2016 or newer
Linux (multiple versions)
Windows 10& 11 desktop
Support at manufacturing a huge plus
Excellent written and verbal communication skills
Strong diagnostic and analytical skills
Computer based role
Must be able to work in front of a computer for extended time periods
No or very limited physical effort required
Work is normally performed in a typical interior/office work environment

Benefits

Responsibilities

The IT Systems Administrator will be the initial point of contact for providing technical support to end-users who need assistance with their computer hardware or software
This may involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work satisfactorily
The IT Systems Administrator will also assist with user rights, passwords, user accounts and basic level security administration
The IT Systems Administrator is committed to delivering excellent customer service
Their strong communication skills will help them diagnose the user’s issue and explain technical issues in a way that non-experts can understand
Most of their work will take place on site
Identify and diagnose issues and problems
Advise users on action to take
Categorize and record reported issues in the company ticketing system
Escalate unresolved problems
User Support
Effectively question users to establish symptoms
Follow guidelines and applies basic product knowledge to resolve user requests
Escalate unresolved incidents
Support users that have little to no computer skills
Problem Management
Investigate incidents to find root cause, and resolve or escalate
Make sound decisions in emotionally charged environments on appropriate actions and business impact
Check IT knowledge base system to find out if similar problems have occurred in the past
Rapidly identify failing components, selecting alternatives such as repair, replace, or configure
Update knowledge base to facilitate future resolution of common errors
Communication and Knowledge Sharing
Listen to others to understand their point of view
Confidently present messages in a clear and precise manner
Share information with team members to help them become more effective
Structure written and oral communication to ensure clarity
Attention to Detail
Accurately and carefully follow established procedures
Check work to ensure it is complete and free from errors
Act promptly to service requests
Change Management
Follow guidelines to implement requests for change, avoiding service disruptions and cohering to service levels and information security requirements
Apply change management procedures
Leadership and Teamwork
Respect and value others and be sensitive to difference opinions and perspectives
Be responsive to changing team priorities
Work to implement and support security tools
Assist in CMMC L2 level compliance and certification
Operating systems

IT Systems Administrator

Job Type