Inside Sales Specialist - PCB Manufacturing

Inside Sales Representative

$60K-$85K Base Salary PLUS Commission

Scope

The Inside Sales Representative is a key member of the sales team, responsible for driving revenue growth through proactive sales efforts and supporting the sales process from quote generation to order fulfillment. This role involves building and nurturing customer relationships, identifying sales opportunities, and managing customer inquiries. The Inside Sales Representative is expected to follow up on warm leads, handle quoting for Printed Circuit Boards (PCBs), close deals, and collaborate with internal teams to ensure customer satisfaction and on-time delivery.

Job Responsibilities

• Proactively reach out to prospective customers via phone and email to introduce products, generate interest, and convert leads into new accounts.
• Actively follow up on quotes, leads, and inquiries to move potential sales through the pipeline, maintaining consistent communication to close deals.
• Build and maintain strong relationships with customers, understand their needs and offering tailored solutions that drive sales growth.
• Provide accurate and timely quotes based on customer drawings or provided specifications. Ensure follow-up to close sales and secure orders.
• Book and maintain orders, ensuring accuracy in order entry and timely processing to meet customer expectations.
• Prepare and deliver regular sales reports to management, tracking progress against individual and team sales goals.
• Work closely with production, engineering, and quality teams to resolve issues related to manufacturability and ensure timely delivery.
• Review contracts, purchase orders, NDAs, and RFPs, ensuring terms are acceptable and aligned with company objectives.
• Proactively address customer concerns, resolve issues, and work collaboratively with the Quality Team to ensure product quality.
• Meet or exceed sales goals, contributing to the overall success of the sales team and company.
• Assist in implementing sales strategies to attract and retain customers, expanding market share.
• Identify opportunities to improve the sales process, enhance customer experience, and increase revenue.
• Maintain a safe and organized work environment, following all safety guidelines and compliance procedures.
• Perform other tasks and duties as directed by management to support the growth of the company.

Essential Qualifications

• Proven ability to drive sales and revenue growth through effective lead follow-up and customer engagement.
• Strong ability to build rapport with customers and identify their needs to offer effective solutions.
• Excellent phone and email communication skills, with a strong emphasis on sales and customer service.
• Ability to work in a fast-paced, high-pressure environment while handling multiple tasks and meeting deadlines.
• Self-starter with a proactive mindset, able to work independently and take initiative in the sales process.
• Collaborative team player with a focus on individual sales goals and performance.
• Strong organizational skills and attention to detail, ensuring accurate sales documentation and reporting.

Additional Skills

• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with Printed Circuit Boards (PCBs) and the electronics industry is a plus.
• Strong problem-solving and conflict-resolution abilities, with a focus on customer satisfaction.
• Ability to quickly learn and adapt to new software and sales tools.
• Previous experience in a sale or inside sales role is preferred.

Education

• A degree in business, marketing, or a related field is preferred. Significant experience in sales or customer service may be considered in lieu of formal education.

Company DescriptionAPCT, ACI, and San Diego PCB Design have rebranded to AdvancedPCB. Though our name has changed, our commitment to our customers will not. With this latest acquisition, AdvancedPCB will evolve into the most comprehensive provider of PCBs in the country. As the result of a fusion of capabilities and opportunities, we will offer a competitive product for applications both large and small, and every interaction will be infused with our core belief that customer centricity is key.

The PCB and Chip industries are vitally important to the United States. A large percentage of semiconductor production happens offshore, which challenges our strategic capabilities as a nation. It’s imperative that the industry shift power and production back onshore, but smaller organizations have been struggling to keep up with technology – and cost – which ultimately led to the consolidation of numerous organizations.

With over 40 years of industry experience, AdvancedPCB is poised to lead the industry with a high-level focus on customer centricity and the unique ability to meet the demands of any PCB need, be it simple or highly complex. However, the need for greater domestic manufacturing and associated investment in this sector is a problem we all share and must band together to address. This rebrand will provide a window of opportunity for us to broaden the conversation and awareness of the important place we hold across industries and is a chance for us to work together to boldly redefine technology and drive our nation - and the global community - towards a brighter, more sustainable and interconnected world.

Today, more than 40 years after its founding, AdvancedPCB is the nation’s leader in printed circuit board solutions, offering full-scale design, fabrication, and assembly in-house consistently faster than the industry standard. We take pride in offering full-service solutions that meet the unique demands of any PCB customer need, while providing best-in-class customer service at every touchpoint.

Qualifications

• Proven ability to drive sales and revenue growth through effective lead follow-up and customer engagement
• Strong ability to build rapport with customers and identify their needs to offer effective solutions
• Excellent phone and email communication skills, with a strong emphasis on sales and customer service
• Ability to work in a fast-paced, high-pressure environment while handling multiple tasks and meeting deadlines
• Self-starter with a proactive mindset, able to work independently and take initiative in the sales process
• Collaborative team player with a focus on individual sales goals and performance
• Strong organizational skills and attention to detail, ensuring accurate sales documentation and reporting
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving and conflict-resolution abilities, with a focus on customer satisfaction
• Ability to quickly learn and adapt to new software and sales tools
• Significant experience in sales or customer service may be considered in lieu of formal education

Benefits

• $60K-$85K Base Salary PLUS Commission

Responsibilities

• The Inside Sales Representative is a key member of the sales team, responsible for driving revenue growth through proactive sales efforts and supporting the sales process from quote generation to order fulfillment
• This role involves building and nurturing customer relationships, identifying sales opportunities, and managing customer inquiries
• The Inside Sales Representative is expected to follow up on warm leads, handle quoting for Printed Circuit Boards (PCBs), close deals, and collaborate with internal teams to ensure customer satisfaction and on-time delivery
• Proactively reach out to prospective customers via phone and email to introduce products, generate interest, and convert leads into new accounts
• Actively follow up on quotes, leads, and inquiries to move potential sales through the pipeline, maintaining consistent communication to close deals
• Build and maintain strong relationships with customers, understand their needs and offering tailored solutions that drive sales growth
• Provide accurate and timely quotes based on customer drawings or provided specifications
• Ensure follow-up to close sales and secure orders
• Book and maintain orders, ensuring accuracy in order entry and timely processing to meet customer expectations
• Prepare and deliver regular sales reports to management, tracking progress against individual and team sales goals
• Work closely with production, engineering, and quality teams to resolve issues related to manufacturability and ensure timely delivery
• Review contracts, purchase orders, NDAs, and RFPs, ensuring terms are acceptable and aligned with company objectives
• Proactively address customer concerns, resolve issues, and work collaboratively with the Quality Team to ensure product quality
• Meet or exceed sales goals, contributing to the overall success of the sales team and company
• Assist in implementing sales strategies to attract and retain customers, expanding market share
• Identify opportunities to improve the sales process, enhance customer experience, and increase revenue
• Maintain a safe and organized work environment, following all safety guidelines and compliance procedures
• Perform other tasks and duties as directed by management to support the growth of the company